This policy covers subscriptions to KyraForm plans. It does not cover payments made on forms built with KyraForm: those are collected by the form's owner through their own payment gateway, and refunds for them must be requested from that organisation.
No free trial on paid plans
Pro and Ultra are charged when you subscribe. To try KyraForm first, use the Free plan, which has no time limit. If a paid plan isn't right for you, the refund rules below apply.
Cancelling
- You can cancel a paid plan at any time from your organisation's billing settings, or by writing to hello@kyraform.com from the account owner's email address.
- Cancellation stops future charges. You keep paid features until the end of the month or year you have already paid for, and then move to the Free plan.
- Your forms and responses are not deleted when you cancel.
Refunds
- If you cancel within 7 days of your first payment for a plan, that payment is refunded in full, automatically, and your organisation moves to the Free plan straight away.
- After those 7 days, monthly and yearly fees are not refundable for partially used periods.
- If you were charged in error (for example a duplicate charge, or a charge after you cancelled), tell us within 30 days and we will refund the full amount.
- If a serious problem on our side kept you from using the service for most of a billing month, write to us and we will refund that month.
- Approved refunds are made to the original payment method within 7 working days. Your bank may take a few more days to show it.
- Payments for KyraForm plans are processed by our reseller and Merchant of Record, Paddle.com, which issues the refund. You can also request one directly from Paddle at paddle.net.
On-Prem
Cancellations and refunds for On-Prem licences follow the agreement signed for that licence.
Delivery
KyraForm is an online service. Nothing is shipped. Paid features are available as soon as payment succeeds.
Contact
Write to hello@kyraform.com with "Billing" in the subject. We reply within 2 working days.